Is someone checking your browsing?
This website will appear in your browser history. If you're concerned someone may be monitoring your internet use, consider using a trusted friend's device, a library computer, or your browser's private/incognito mode. You can press Quick Exit or hit Escape at any time to leave this site quickly.
Learn more about staying safe online
Someone cancels your subscriptions, services, or utilities — phone plan, internet, streaming, insurance, or other services you depend on — to disrupt your life and assert control.
What You Might Notice
Services stop working unexpectedly
Your phone, internet, or other services are disconnected.
You receive cancellation confirmations you didn't request
Services you rely on have been cancelled.
The other person has account access to services in your name
They can make changes because they know the login details.
What You Can Do
Contact service providers to secure your accounts
Add passwords or PINs that only you know.
Set up essential services in your own name with your own credentials
Independent accounts can't be cancelled by someone else.
Document cancelled services and the impact
This evidence may be relevant for legal proceedings.
Important: This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances — particularly if the person causing harm could notice changes to your devices or accounts. Always consider your physical safety first.
If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.
Cancelling victim's essential services including phone plans, internet service, insurance, utility accounts, or subscriptions without consent. Disrupts victim's daily life, communication ability, and access to essential services. May be timed to cause maximum impact such as during extreme weather or when victim is isolated.
Individual Account Registration Register essential services under own name and billing.
SAFE-M-0158
Service Provider DFV Support Request DFV support pathway from service providers for expedited account changes.
Detection Indicators
ID
Detection Indicator
SAFE-D-0143
Essential Service Cancellation Phone, internet, insurance, or utilities cancelled without knowledge or consent.
SAFE-D-0144
Unauthorised Service Changes Service plans modified or features removed without notification.
The TFA Matrix is a research framework under active development. Technique classifications, detection methods, and mitigations reflect current understanding and are subject to revision. This framework does not constitute forensic methodology, legal evidence standards, or clinical diagnostic criteria. Practitioners should apply professional judgement appropriate to their discipline and jurisdiction.