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Identity Theft & Credit Fraud

Someone uses your personal information to open accounts, take out loans, or incur debts in your name — damaging your credit history and creating financial obligations you didn't agree to.

What You Might Notice

  • Bills or statements arrive for accounts you didn't open

    Credit cards, loans, or services in your name that you didn't apply for.

  • Your credit score has dropped unexpectedly

    Debts you didn't incur are affecting your credit.

  • Debt collectors contact you about debts you don't recognise

    Obligations in your name that aren't yours.

What You Can Do

  • Check your credit report

    You can get a free credit report from Equifax, Experian, or illion.

  • Report identity theft to IDCARE (1800 595 160)

    IDCARE is Australia's national identity and cyber support service.

  • Place a ban on your credit file

    This prevents new credit from being opened in your name.

  • Report to police

    Identity theft and fraud are criminal offences.

Important: This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances — particularly if the person causing harm could notice changes to your devices or accounts. Always consider your physical safety first.

If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.

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