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If your government payments are being intercepted, contact Services Australia directly.
Intercepting Your Centrelink or Benefits
Someone intercepts, redirects, or controls your government payments — including Centrelink, child support, or other benefits — by changing account details or controlling your myGov access.
What You Might Notice
Centrelink or other payments aren't arriving in your account
Payments have been redirected to a different bank account.
The other person controls your myGov or Centrelink access
You can't log in to manage your own payments.
What You Can Do
Contact Services Australia directly
Visit in person or call. They can verify your identity and restore your access.
Request payments go to an account only you control
Open a new bank account if needed.
Ask about a social worker at Centrelink
They can provide additional support for domestic violence situations.
Important: This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances — particularly if the person causing harm could notice changes to your devices or accounts. Always consider your physical safety first.
If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.
Redirecting victim's income, government benefits, tax refunds, insurance payments, or other financial entitlements to perpetrator-controlled accounts. May involve changing direct deposit information, intercepting physical mail, controlling online government portals, or filing fraudulent claims.
Payment Destination Security Ensure all payments directed to sole-controlled account. Update payment details with agencies and employers.
SAFE-M-0149
Mail Redirection Check Verify no mail redirection configured without knowledge.
Detection Indicators
ID
Detection Indicator
SAFE-D-0135
Missing Expected Payments Government benefits, salary, or other payments not arriving in expected accounts.
SAFE-D-0136
Payment Detail Changes Direct deposit information changed without authorisation.
The TFA Matrix is a research framework under active development. Technique classifications, detection methods, and mitigations reflect current understanding and are subject to revision. This framework does not constitute forensic methodology, legal evidence standards, or clinical diagnostic criteria. Practitioners should apply professional judgement appropriate to their discipline and jurisdiction.