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Loss of identity documents can make it very difficult to access services or leave an unsafe situation. Government agencies can help you recover access.
Controlling Your Identity Documents
Someone takes control of your digital identity documents — passwords, Medicare, tax accounts, licences — making it difficult to access services, travel, or prove your identity.
What You Might Notice
You can't access your myGov, tax, Medicare, or other government accounts
Passwords have been changed or your accounts have been linked to the other person's.
The other person holds all the important account credentials
You don't know the passwords to your own identity-related accounts.
Your mail is being redirected or intercepted
Important documents and correspondence aren't reaching you.
What You Can Do
Contact Services Australia to regain access to myGov
They can verify your identity and help you recover your account.
Visit a government service centre in person with photo ID
In-person identity verification can bypass compromised online accounts.
Set up a PO Box or redirect mail to a safe address
Ensure important documents reach you.
Important: This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances — particularly if the person causing harm could notice changes to your devices or accounts. Always consider your physical safety first.
If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.
Controlling access to digital copies of victim's important identification documents including passport scans, birth certificates, tax records, medical records, immigration documents, or legal paperwork. Restricts victim's ability to access services, prove identity, or leave the relationship.
Document Duplication Obtain copies of critical identity documents. Store in adversary-inaccessible location.
SAFE-M-0132
Government Portal Security Secure access to government portals under sole-controlled credentials.
Detection Indicators
ID
Detection Indicator
SAFE-D-0119
Document Access Denial Cannot access digital identity documents due to adversary-controlled storage.
SAFE-D-0120
Document Relocation Digital documents moved, deleted, or password-protected without user action.
The TFA Matrix is a research framework under active development. Technique classifications, detection methods, and mitigations reflect current understanding and are subject to revision. This framework does not constitute forensic methodology, legal evidence standards, or clinical diagnostic criteria. Practitioners should apply professional judgement appropriate to their discipline and jurisdiction.