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Loss of identity documents can make it very difficult to access services or leave an unsafe situation. Government agencies can help you recover access.

Controlling Your Identity Documents

Someone takes control of your digital identity documents — passwords, Medicare, tax accounts, licences — making it difficult to access services, travel, or prove your identity.

What You Might Notice

  • You can't access your myGov, tax, Medicare, or other government accounts

    Passwords have been changed or your accounts have been linked to the other person's.

  • The other person holds all the important account credentials

    You don't know the passwords to your own identity-related accounts.

  • Your mail is being redirected or intercepted

    Important documents and correspondence aren't reaching you.

What You Can Do

  • Contact Services Australia to regain access to myGov

    They can verify your identity and help you recover your account.

  • Visit a government service centre in person with photo ID

    In-person identity verification can bypass compromised online accounts.

  • Set up a PO Box or redirect mail to a safe address

    Ensure important documents reach you.

Important: This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances — particularly if the person causing harm could notice changes to your devices or accounts. Always consider your physical safety first.

If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.

This framework is under active development. View full limitations & methodology.