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If someone is blocking your access to support services, that is a serious form of coercive control. Find any way you can to reach help.
Blocking Your Access to Help Services
Someone blocks your access to support services — helpline numbers, support websites, counselling services, or legal aid — so you can't get help.
What You Might Notice
Helpline numbers or support websites don't work from your devices
Numbers may be blocked, or websites may be filtered.
The other person discourages you from seeking help
They tell you services won't help, or that calling will make things worse.
Contact details for services have been deleted from your phone
Saved numbers or bookmarks for support services disappear.
What You Can Do
Memorise key numbers: 1800RESPECT (1800 737 732), 000 for emergencies
Numbers you know by heart can't be deleted from your phone.
Access support from a different device or location
A library, a friend's phone, or your workplace.
Ask someone you trust to make the call for you
If you can't safely call, someone else can.
Important: This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances — particularly if the person causing harm could notice changes to your devices or accounts. Always consider your physical safety first.
If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.
Blocking victim's access to helplines, support websites, crisis services, legal aid resources, or domestic violence organizations. May involve website blocking through router controls, removing helpline numbers from victim's phone, or intercepting communications with support services.
Alternative Resource Access Memorise key helpline numbers. Use mobile data or public computers to access blocked resources.
SAFE-M-0130
Network Blocking Bypass Use mobile data, change DNS settings, or use VPN to bypass network-level blocking.
Detection Indicators
ID
Detection Indicator
SAFE-D-0117
Support Website Inaccessibility Support resources inaccessible on home network but work on mobile data.
SAFE-D-0118
Support Contact Removal Helpline numbers or support bookmarks removed from devices without user action.
The TFA Matrix is a research framework under active development. Technique classifications, detection methods, and mitigations reflect current understanding and are subject to revision. This framework does not constitute forensic methodology, legal evidence standards, or clinical diagnostic criteria. Practitioners should apply professional judgement appropriate to their discipline and jurisdiction.