⚠ If someone is blocking your access to support services, that is a serious form of coercive control. Find any way you can to reach help.

Blocking Your Access to Help Services

Someone blocks your access to support services — helpline numbers, support websites, counselling services, or legal aid — so you can't get help.

What You Might Notice

Helpline numbers or support websites don't work from your devices
Numbers may be blocked, or websites may be filtered.
The other person discourages you from seeking help
They tell you services won't help, or that calling will make things worse.
Contact details for services have been deleted from your phone
Saved numbers or bookmarks for support services disappear.

What You Can Do

This is not an exhaustive list. Every situation is different — use what applies to yours.

Memorise key numbers: 1800RESPECT (1800 737 732), 000 for emergencies
Numbers you know by heart can't be deleted from your phone.
Access support from a different device or location
A library, a friend's phone, or your workplace.
Ask someone you trust to make the call for you
If you can't safely call, someone else can.

ID: SAFE-T-0122

Sub-techniques: No sub-techniques

Tactic: Isolation & Control

Created: 04 February 2026

Last Modified: 07 March 2026

Important: Always consider your physical safety first.

This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances particularly if the person causing harm could notice changes to your devices or accounts.

If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.

This framework is under active development. View full limitations & methodology.

Support Resource Blocking

Blocking victim's access to helplines, support websites, crisis services, legal aid resources, or domestic violence organizations. May involve website blocking through router controls, removing helpline numbers from victim's phone, or intercepting communications with support services.

ID: SAFE-T-0122

Sub-techniques: No sub-techniques

Tactic: Isolation & Control

Created: 04 February 2026

Last Modified: 07 March 2026

Mitigations

ID	Mitigation
SAFE-M-0129	Alternative Resource Access Memorise key helpline numbers. Use mobile data or public computers to access blocked resources.
SAFE-M-0130	Network Blocking Bypass Use mobile data, change DNS settings, or use VPN to bypass network-level blocking.

Detection Indicators

ID	Detection Indicator
SAFE-D-0117	Support Website Inaccessibility Support resources inaccessible on home network but work on mobile data.
SAFE-D-0118	Support Contact Removal Helpline numbers or support bookmarks removed from devices without user action.

The TFA Matrix is a research framework under active development. Technique classifications, detection methods, and mitigations reflect current understanding and are subject to revision. This framework does not constitute forensic methodology, legal evidence standards, or clinical diagnostic criteria. Practitioners should apply professional judgement appropriate to their discipline and jurisdiction.

Full limitations, methodology & responsible use statement.