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Being locked out of your phone can be a safety risk in an emergency. Consider having a backup way to contact emergency services.

Locking You Out of Your Devices

Someone locks you out of your own phone, tablet, or computer — by changing the passcode, using remote lock features, or triggering factory resets.

What You Might Notice

  • Your device passcode suddenly stops working

    The password, PIN, or biometric you set has been changed.

  • Your device has been remotely wiped or reset

    All your data, photos, and apps are gone.

  • You receive a message saying your device is locked

    Features like 'Find My iPhone' or 'Find My Device' can be used to remotely lock a device.

What You Can Do

  • Contact your device manufacturer's support

    Apple, Samsung, and Google all have processes for recovering locked devices.

  • Use a different device to secure your cloud accounts

    If your phone is locked, secure your iCloud, Google, or Microsoft accounts from another device immediately.

  • Keep your cloud account credentials separate and private

    The person who controls your iCloud or Google account can remotely control your device.

Important: This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances — particularly if the person causing harm could notice changes to your devices or accounts. Always consider your physical safety first.

If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.

This framework is under active development. View full limitations & methodology.