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Changing Your Recovery Options

Someone changes the recovery email, phone number, or security questions on your accounts — so that if you try to reset your password, the reset goes to them instead of you.

What You Might Notice

  • You can't recover your account using your usual method

    Your recovery email or phone number has been changed.

  • You receive notifications about recovery option changes you didn't make

    Platforms often send alerts when recovery details are updated.

  • Security questions or backup codes have been modified

    Answers to your security questions no longer work.

What You Can Do

  • Set up recovery options the other person can't access

    Use a new email address or phone number they don't know about.

  • Enable login notifications

    Get alerted every time someone logs into your account from a new device.

  • Regularly check your account recovery settings

    Make it a habit to verify your recovery email and phone number haven't changed.

Important: This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances — particularly if the person causing harm could notice changes to your devices or accounts. Always consider your physical safety first.

If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.

This framework is under active development. View full limitations & methodology.