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Account takeover can be used to impersonate you. If you've lost access to an account, contact the platform's support immediately.

Taking Over Your Accounts

Someone gains full control of one or more of your accounts — changing the password and recovery options so you can no longer access them.

What You Might Notice

  • You're suddenly locked out of an account

    Your password no longer works and recovery options have been changed.

  • Friends receive messages from your account that you didn't send

    The other person may be using your account to impersonate you.

  • Your account profile or information has been changed

    Name, photo, bio, or linked accounts have been altered.

What You Can Do

  • Contact the platform's account recovery support immediately

    Most major platforms have processes for recovering hijacked accounts. Act quickly.

  • Notify your contacts

    Let people know your account has been compromised so they don't trust messages coming from it.

  • Document everything

    Screenshot any changes, messages sent from your account, and your attempts to recover it.

  • Report to the platform and to police

    Account takeover is a criminal offence. File reports with both.

Important: This resource provides general information, not personal advice. Every situation is different. The actions suggested here may not be safe in your specific circumstances — particularly if the person causing harm could notice changes to your devices or accounts. Always consider your physical safety first.

If you need personalised support, contact 1800RESPECT (1800 737 732) or your local specialist domestic violence service. If you are in immediate danger, call 000.

This framework is under active development. View full limitations & methodology.